Return Policy
14-Day Return Policy
We offer a 14-day return policy for all our products. If you're not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund of the product price.
Return Conditions
To be eligible for a return, your item must be:
- In new, unused condition
- In the original packaging
- Accompanied by the original receipt or proof of purchase
- Free from any signs of wear, damage, or alterations
- Returned with all original tags and accessories
How to Return
To return an item, please follow these steps:
- Contact our customer service team at sales@sexypurse.com
- Include your order number and reason for return
- Wait for our return authorization and shipping instructions
- Package your item securely with all original materials
- Ship the item using the provided return label or instructions
Refund Process
Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5-7 business days.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Personal care items
- Items that have been worn, used, or altered
- Items without original packaging or tags
- Gift cards
Shipping Costs
Original shipping charges are non-refundable. For returns, you have two options:
- The cost of return shipping will be deducted from your refund amount
- You may choose to arrange and pay for the return shipping yourself
Questions?
If you have any questions about our return policy, please contact our customer service team at sales@sexypurse.com.